Care home rated inadequate again as inspectors find new problems with residents' care
Inspectors said previous concerns have not been addressed
A care home has been ordered to improve after inspectors identified further problems affecting residents’ care.
Brantwood Hall Care Home in Wakefield has been rated inadequate again after previous concerns had not been addressed, a report said.
Run by Roseberry Care Centres Wakefield Limited, the home supports up to 29 people, including those living with dementia.
Following a July 2026 inspection, the Care Quality Commission (CQC) found the home remained in breach of regulations covering staffing and management, which had also been identified during an inspection in February.
Two further breaches were identified relating to person-centred care and safe care and treatment.
The home had not accepted any new residents since the February inspection after the local authority imposed restrictions because of concerns about care standards.
The CQC has now rated safe, effective, caring, responsive and well-led as inadequate, with effective, caring and responsive falling from requires improvement.
Brantwood Hall remains in special measures, with the regulator continuing to monitor the service closely. The CQC has also begun further regulatory action, which the provider has the right to appeal.
Victoria Marsden, CQC deputy director of adult social care in the North, said leaders had failed to address concerns raised previously and that the quality of care had deteriorated further.
Inspectors found that residents’ individual needs, wishes and wellbeing were not consistently considered.
Ms Marsden said one resident who had previously been identified as isolated and not meaningfully engaged remained in their room, with inspectors told their mobility had deteriorated.
Residents’ independence was also not consistently supported. Two people who needed walking frames were not given them in communal areas, while another resident who enjoyed watching football could not use the television area because staff supervision was not always available.
Inspectors also found examples where residents’ dignity and comfort were not maintained. One person’s catheter bag was positioned directly in front of their open bedroom door, while another was found lying on a bed without bedding or a pillow.The inspection found the home lacked suitable dementia-friendly resources and activities, while some staff had not completed dementia training.
Inspectors said staff did not always communicate with residents appropriately. Examples included referring to a person by their room number and describing another resident as “awkward”.
Concerns were also raised about personal hygiene. One relative told inspectors that their loved one could only have a bed bath and was unable to have a shower.
Records relating to residents’ skin integrity were found to be inaccurate or insufficiently detailed, making it harder for staff to provide safe care.
A spokesperson for Roseberry Care said: "Kindness and compassionate care are what we aim to provide for every resident, and we are very sorry that the care provided at Brantwood Hall has not met the standards our residents and their families rightly expect and deserve.
"Following the July 2026 inspection, we took immediate steps to change the home's leadership, and a new Home Manager joined in August 2026, supported by our new regional management team.
"Since then, we have taken action across several areas, including dementia care training, resident activities and engagement, dignity and privacy in care, and care planning that involves residents and their families.
"Feedback from the Local Authority's most recent visit indicates that improvements are being seen within the service.
"We recognise the seriousness of the concerns raised by CQC, and we are working closely with the CQC, the Local Authority and relevant professionals to ensure we make real and sustainable improvements.
“Our immediate priority remains ensuring every resident receives safe, respectful and person-centred care and we are committed to protecting the continuity of care for our residents, for whom Brantwood Hall is their home.”