Reception teams play a big role in our GP practice experience, from booking appointments to reordering prescriptions and inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, highlights patients’ experiences with GP reception teams across the country.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
However, not all GP reception teams met expectations. Here, we reveal the surgeries in Leeds where reception teams have been voted the worst by patients. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘not very helpful or not at all helpful’.
1. Guiseley & Yeadon Medical Practice
There were 342 survey forms sent out to patients at Guiseley & Yeadon Medical Practice in Leeds, and the response rate was 38%. 32% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
2. Dr S M Chen & Partners
There were 561 survey forms sent out to patients at Dr S M Chen & Partners in Pudsey, and the response rate was 24%. 30% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
3. Manston Surgery
There were 358 survey forms sent out to patients at Manston Surgery in Leeds, and the response rate was 40%. 30% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
4. Bramley Village Health and Wellbeing Centre
There were 971 survey forms sent out to patients at Bramley Village Health and Wellbeing Centre in Leeds, and the response rate was 20%. 29% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
5. Ashfield Medical Centre
There were 416 survey forms sent out to patients at Ashfield Medical Centre in Leeds, and the response rate was 29%. 25% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
6. Hillfoot Surgery - Pudsey
There were 417 survey forms sent out to patients at Hillfoot Surgery in Pudsey, and the response rate was 28%. 25% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps