The least helpful GP reception teams in Leeds have been named by a new patient survey.
Reception teams can make a big difference to your experience of your doctor’s surgery, and patients in Leeds have had their say in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 650,000 patients in England completed the 2026 survey, which was carried out between January and April this year.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (44%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Leeds where reception teams have been voted the least helpful by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice was ‘not very helpful’ or ‘not at all helpful’.
1. Manston Surgery
There were 307 survey forms sent out to patients at Manston Surgery in Cross Gates, and the response rate was 34%. 48% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
2. Bramley Village Health and Wellbeing Centre
There were 953 survey forms sent out to patients at Bramley Village Health and Wellbeing Centre in Bramley, and the response rate was 17%. 30% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Contributed
3. Dr G Lees & Partners
There were 582 survey forms sent out to patients at Dr G Lees & Partners in Armley, and the response rate was 17%. 29% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
4. Guiseley and Yeadon Medical Practice
There were 330 survey forms sent out to patients at Guiseley and Yeadon Medical Practice, and the response rate was 29%. 28% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
5. Leigh View Medical Practice
There were 367 survey forms sent out to patients at Leigh View Medical Practice in Tingley, and the response rate was 28%. 28% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Google
6. Dr S M Chen & Partner
There were 506 survey forms sent out to patients at Dr S M Chen & Partner in Pudsey, and the response rate was 24%. 28% of patients said the reception team was 'not very helpful’ or ‘not at all helpful.' | Adobe Stock