Brillio named a Rising Star in European report
Brillio’s AI-first delivery approach, BFSI domain leadership, and co-developed agentic capabilities were recognised.
Brillio, the Enterprise AI Accelerator, announced it has been recognised as a Rising Star in the ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report — Europe 2026, in the ServiceNow Consulting and Implementation Services (Professional Services) quadrant.
"Brillio delivers standout value in Europe by combining deep BFSI regulatory expertise with first-in-region innovations such as Financial Crime workflows and multi entity service consolidation. Its PULSE-led advisory model and award winning CX transformation approach consistently drive measurable TCO reduction, stronger compliance and human centric modernization on ServiceNow" said Ashwin Gaidhani, lead analyst at ISG.
ISG highlighted several key strengths that set Brillio apart in the competitive European ServiceNow landscape:
- BFSI domain expertise and first-in-region innovation: Brillio designed Europe's first ServiceNow Financial Crime deployment for one of the U.K.'s largest general insurers and developed a service management strategy for one of Europe's major stock exchanges, consolidating five entities while automating regulatory submission controls.
- AI-first delivery approach: Brillio is aggressively investing in agentic AI through its Agentic Data and Application Management (ADAM) platform, scaling its ServiceNow practice with partner co-developed agentic workflows that convert transformation programs into measurable business outcomes.
- Proprietary PULSE methodology: Brillio's PULSE framework moves engagements beyond technical execution to strategic advisory, taking customers from chaos to control by assessing maturity and defining pathways for future-state execution — delivering TCO reductions of over £1 million for major European clients.
- Award-winning CX and business change focus: Brillio's human-centric transformation approach, integrating IT with organizational change management, was externally validated through its 2025 itSMF UK Customer Experience Award.
- Expanded portfolio: Over the past 12 months, Brillio has grown its capabilities to include full-stack advisory, implementation, and managed services, alongside industry-specific solutions such as Operational Resilience, Business Workflows, Sales Order Management and CPQ.
"Being recognized as a Rising Star by ISG in the European ServiceNow ecosystem is a validation of our team's focused execution and the trust our clients place in us. As European enterprises pivot to AI-governed, upgrade-safe operations, we are uniquely positioned to deliver governed agentic workflows grounded in deep industry expertise — particularly across BFSI, where compliance and innovation must coexist." said Vivek Puri, managing director of CX and enterprise transformation, Brillio.
The ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report — Europe 2026 evaluates providers across three quadrants: ServiceNow Consulting and Implementation Services (Professional Services), ServiceNow Managed Services, and Innovation on ServiceNow. The study assessed 40 companies, with 37 qualifying for the Consulting and Implementation quadrant — 15 recognized as Leaders and two as Rising Stars.