'We're sorry': Network Rail's apology after power outage causes mass cancellations at Leeds station

Hundreds of commuters were left stranded yesterday afternoon (Sunday, November 30) after all services were either cancelled or delayed.

A power outage nearby led to signalling problems with huge numbers of trains being cancelled and people left stranded.

Footage captured by Erin Rivers, who was trying to get home after completing the Leeds Abbey Dash, showed crowds of people gathered at the central station awaiting updates from staff.

A Network Rail spokesperson said: “At around 10.50am on November 30, a defective cable caused a signalling failure affecting several platforms at Leeds station.

“Engineers attended site and restored power by 1.20pm. Some services were cancelled or delayed. We’re sorry to anyone whose journey was affected.”

Disruption remained in place until around 10pm on Sunday night.

The problem was compounded by problems reported at Leeds Bus Station where a fire alarm led to its temporary closure, but that was resolved a short time later.

Those who chose not to travel or were heavily delayed are entitled to refunds/compensation. See full details below.

Can I get a refund on my cancelled or delayed train?

National Rail says if your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer.

If you purchased your ticket from Trainline, you can request a refund online in the ‘My Bookings’ section of the website. Refunds can take three to five days to process.

Compensation policy explained

If you are travelling and arrive late at your destination due to a cancelled or delayed service, you may be able to claim compensation.

You will need to request compensation directly from your train company. Claims can be made online, or by post using a form that you can download from a train company website or get from a staffed station.

Delay Repay scheme explained

Delay Repay is a nationwide scheme that makes it easier for passengers to get compensation for delayed train journeys.

If you are delayed for any reason when you travel on a participating National Rail service you can claim Delay Repay.