Why passengers on LNER trains are being encouraged to ‘Ask for Angela’
LNER has become the first UK train operator to introduce the Ask for Angela scheme
A rail operator, which runs out of Leeds City Station, has become the first in the country to introduce a safeguarding scheme for women and girls.
The Ask for Angela initiative is being rolled out across LNER’s trains and managed stations as part of Rail Safety Week.
Now in its tenth year, Ask for Angela, is widely recognised in the night-time economy and helps people leave situations where they feel unsafe. Customers who feel vulnerable can discreetly ask staff for “Angela”, alerting them that assistance is needed.
Jim Rawcliffe, safety and safeguarding manager at LNER, said: “‘We know that safety is a priority for our customers and ‘Ask for Angela’ is one of the many ways we can provide support.
“Our staff are trained to identify and respond to vulnerability, supported by CCTV and body-worn cameras.
“We hope the scheme reassures customers that when the travel with LNER, they can travel with confidence.”
LNER is also working closely with Network Rail, which plans to introduce the scheme at London King’s Cross station in the coming weeks.
Gunnar Lindhal, director of Joint Operations for LNER and Network Rail, said: “This is a great example of how track and train can work together for customer safety.
“Safety doesn’t end when customers leave LNER trains, Network Rail colleagues are there to offer help and support too.”