Getting in touch with your GP surgery is vital for everything from booking appointments to reordering prescriptions or inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, highlights patients’ experiences with their GP surgeries, including those that are hardest to reach by phone.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, with the results of the 2026 survey expected to be released in July. It gathers information on how patients feel about their local GP and their experiences with the reception and administrative team at their practice.
However, not all GP surgeries met expectations. Here we reveal the GP surgeries in Leeds that patients have voted the hardest to get in touch with by phone. Surgeries are ranked by the proportion of patients who described their experience as 'very difficult or fairly difficult' to get through to their GP practice by phone.
1. Guiseley & Yeadon Medical Practice - Leeds
There were 342 survey forms sent out to patients at Guiseley & Yeadon Medical Practice in Leeds. The response rate was 38%, with 61% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 22% found it 'very difficult' and 39% 'fairly difficult'. | Google Maps
2. Whitehall Surgery - Lower Wortley, Leeds
There were 440 survey forms sent out to patients at Whitehall Surgery in Lower Wortley, Leeds. The response rate was 34%, with 59% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 30% found it 'very difficult' and 29% 'fairly difficult'. | Google Maps
3. Dr T P Fox & Partners - Leeds
There were 429 survey forms sent out to patients at Dr T P Fox & Partners in Leeds. The response rate was 31%, with 57% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 24% found it 'very difficult' and 33% 'fairly difficult'. | Google Maps
4. Alwoodley Medical Centre - Leeds
There were 378 survey forms sent out to patients at Alwoodley Medical Centre in Leeds. The response rate was 36%, with 57% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 22% found it 'very difficult' and 35% 'fairly difficult'. | Google Maps
5. West Lodge Surgery - Farsley, Pudsey
There were 398 survey forms sent out to patients at West Lodge Surgery in Farsley, Pudsey. The response rate was 32%, with 57% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 23% found it 'very difficult' and 34% 'fairly difficult'. | Google Maps
6. Ashfield Medical Centre - Leeds
There were 416 survey forms sent out to patients at Ashfield Medical Centre in Leeds. The response rate was 29%, with 55% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 25% found it 'very difficult' and 30% 'fairly difficult'. | Google Maps