Getting in touch with your GP surgery is vital for everything from booking appointments to reordering prescriptions or inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, highlights patients’ experiences with their GP surgeries, including those that are hardest to reach by phone.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, with the results of the 2026 survey expected to be released in July. It gathers information on how patients feel about their local GP and their experiences with the reception and administrative team at their practice.
However, not all GP surgeries met expectations. Here we reveal the GP surgeries in Leeds that patients have voted the hardest to get in touch with by phone. Surgeries are ranked by the proportion of patients who described their experience as 'very difficult or fairly difficult' to get through to their GP practice by phone.
7. Manston Surgery - Leeds
There were 358 survey forms sent out to patients at Manston Surgery in Leeds. The response rate was 40%, with 55% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 22% found it 'very difficult' and 33% 'fairly difficult'. | Google Maps
8. Oulton Medical Centre - Oulton, Leeds
There were 399 survey forms sent out to patients at Oulton Medical Centre in Oulton, Leeds. The response rate was 37%, with 54% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 15% found it 'very difficult' and 39% 'fairly difficult'. | Google Maps
9. Lingwell Croft Surgery - Leeds
There were 475 survey forms sent out to patients at Lingwell Croft Surgery in Leeds. The response rate was 24%, with 53% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 26% found it 'very difficult' and 26% 'fairly difficult'. | Google Maps
10. Oakwood Lane Medical Practice - Leeds
There were 528 survey forms sent out to patients at Oakwood Lane Medical Practice in Leeds. The response rate was 24%, with 51% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 26% found it 'very difficult' and 26% 'fairly difficult'. | Google Maps
11. Ireland Wood Surgery - Leeds
There were 377 survey forms sent out to patients at Ireland Wood Surgery in Leeds. The response rate was 33%, with 49% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 22% found it 'very difficult' and 27% 'fairly difficult'. | Google Maps
12. One Medicare LLP at the Light - Leeds
There were 986 survey forms sent out to patients at (GP NAME). The response rate was 10%, with 48% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 23% found it 'very difficult' and 25% 'fairly difficult'. | Google Maps