Getting in touch with your GP surgery is vital for everything from booking appointments to reordering prescriptions or inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, highlights patients’ experiences with their GP surgeries, including those that are hardest to reach by phone.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, with the results of the 2026 survey expected to be released in July. It gathers information on how patients feel about their local GP and their experiences with the reception and administrative team at their practice.
However, not all GP surgeries met expectations. Here we reveal the GP surgeries in Leeds that patients have voted the hardest to get in touch with by phone. Surgeries are ranked by the proportion of patients who described their experience as 'very difficult or fairly difficult' to get through to their GP practice by phone.
13. Manor Park Surgery - Leeds
There were 471 survey forms sent out to patients at Manor Park Surgery in Leeds. The response rate was 25%, with 48% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 21% found it 'very difficult' and 27% 'fairly difficult'. | Google Maps
14. Bellbrooke Surgery - Leeds
There were 670 survey forms sent out to patients at Bellbrooke Surgery in Leeds. The response rate was 21%, with 48% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 26% found it 'very difficult' and 21% 'fairly difficult'. | Google Maps
15. Chevin Medical Practice - Otley
There were 252 survey forms sent out to patients at Chevin Medical Practice in Otley. The response rate was 47%, with 47% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 17% found it 'very difficult' and 31% 'fairly difficult'. | Google Maps
16. Diamond Medical Group - Leeds
There were 506 survey forms sent out to patients at Diamond Medical Group in Leeds. The response rate was 30%, with 47% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 21% found it 'very difficult' and 26% 'fairly difficult'. | Google Maps
17. Burton Croft Surgery - Headingley, Leeds
There were 441 survey forms sent out to patients at Burton Croft Surgery in Headingley, Leeds. The response rate was 26%, with 46% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 17% found it 'very difficult' and 30% 'fairly difficult'. | Google Maps
18. Shaftesbury Medical Centre - Leeds
There were 403 survey forms sent out to patients at Shaftesbury Medical Centre in Leeds. The response rate was 32%, with 46% of patients describing it as 'very difficult or fairly difficult' to get through to this GP practice by phone. Of these, 12% found it 'very difficult' and 34% 'fairly difficult'. | Google Maps