National Rail offers 'some flexibility' for ticket holders as major airport disruption continues across UK
Customers should be able to use their ticket on an alternative date or receive a full refund
National Rail has said that it will offer “some flexibility” for train ticket holders after an air traffic control issue has caused nationwide flight disruption.
Over 1,000 flights were cancelled yesterday (August 8) at airports across the UK due to a glitch at National Air Traffic Services.
Airports affected included Leeds Bradford Airport, Gatwick, Heathrow, and Manchester.
The technical problem has now been resolved but there is still country-wide flight chaos due to severe knock-on delays.
National Rail has now confirmed that customers who have missed train journeys due to the disruption will be able to use their ticket at an alternative time or receive a full refund.
Customers who have a ticket dated for Tuesday, September 8 or Wednesday, September 9, will be able to use their original train ticket for the new date of their flight.
A spokesperson from National Rail said: “To support customers affected by airline disruption due to the recent air traffic outage, National Rail have agreed some flexibility to ticket holders.
“To support customers affected by airline disruption caused by the technical issue with air traffic control, customers can use their rail tickets to travel at alternative times or get a fee free refund.
They continued: “If you have been affected by a flight cancellation or amendment and have a train ticket dated Tuesday 8 or Wednesday 9 September, your original train ticket can be used instead on the new date for which your inbound / outbound flight has been rebooked for.
“Customers also use their existing ticket to return home on the same day in the event of a flight cancellation if you have already commenced your journey.”
A customer must show their airline ticket when using their ticket at an alternative date/time.
A fee-free refund within 28 days of the date of travel will be offered to customers who have abandoned journeys or if they have had to travel from a different airport/station due to the flight diversion.