Leeds train station disruption - refunds, compensation and Delay Repay explained

A signalling fault has caused major disruption at Leeds train station today (Sunday November 30).

A number of trains have been cancelled or delayed, with National Rail saying disruption is now expected until 19:00.

Northern Rail

Northern Rail say: “Ticket acceptance is in place with the following train operators across any reasonable route:

TransPennine Express

CrossCountry

LNER

East Midlands Railway

“Northern train ticket restrictions have been lifted in the affected areas, including Advance and Peak restrictions, during this disruption. Restrictions will be reinstated once the disruption ends.”

TransPennine Express

TransPennine Express say: “You can use your ticket at no extra cost on the following services -

Any Northern service from Leeds to Sheffield, in both directions

Any Northern service from Manchester Piccadilly to Sheffield. in both directions

Any Northern service from Sheffield to Doncaster, Hull and Scarborough, in both directions

Any East Midlands Railway service from Manchester Piccadilly to Sheffield, in both directions

Any LNER service from Doncaster to York and Newcastle, in both directions

Any TransPennine Express service from Manchester stations to Sheffield and Doncaster, in both directions.”

CrossCountry

Leeds and Wakefield Westgate will not be served.

Your ticket can be used at no extra cost on LNER services between London Kings Cross and York in both directions.

Can I get a refund on my cancelled or delayed train?

National Rail says if your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer.

If you purchased your ticket from Trainline, you can request a refund online in the ‘My Bookings’ section of the website. Refunds can take three to five days to process.

Compensation

If you are travelling and arrive late at your destination due to a cancelled or delayed service, you may be able to claim compensation. You will need to request compensation directly from your train company. Claims can be made online, or by post using a form that you can download from a train company website or get from a staffed station.

Delay Repay

Delay Repay is a nationwide scheme that makes it easier for passengers to get compensation for delayed train journeys. If you are delayed for any reason when you travel on a participating National Rail service you can claim Delay Repay.